WE’RE BACK!

What’s changed, what’s new

Our team have spent lots of time innovating, creating, maintaining, improving and adapting to keep you and them safe, so that your break with us is as relaxing as possible. And boy, don’t we all need a bit of rest & relaxation right now.

So for a bit of peace of mind, we wanted to share with you what’s new and what’s changed:

Tier changes:

• Due to the latest (and third) National Lockdown our hotels are temporarily closed for now and we plan to re-open on the 1st March.
• We are still taking bookings from 1st March onwards. We are unsure what the next Tier system will be however when taking bookings new bookings the following rules will apply:

  • If you’re travelling from a Tier 1 and 2 area and are visiting as one household, we’ll see you soon! Under the new guidelines you can continue your visit and your booking is not affected.
    • If you live in a Tier 3 and 4 area, we will need to re-schedule your stay or will be unable to welcome you (just for now!). But we look forward to welcoming you again just as soon as we can.

Face coverings:

  • All guests staying with us will need to wear a face covering in our public spaces (unless under the age of 11 or for medical reasons). Our public spaces include corridors, lounges, bars, restaurants and reception areas.

Check-in and check-out:

  • We will be making the most of the terraces and the outdoor space around The Lodge to create more places for our guests to dine or enjoy a drink al fresco.
  • We’ll be sorry to see you go but please vacate your room by 11am. When it comes to paying for your stay, we’ve moved our business to being cashless and would ask for payment via credit or debit card using contactless payment where possible.

Dining:

  • We’ve added more choice to our room service menu which will give guests more in-room dining options to include tasty breakfast in bed hampers.
  • We will be making the most of the terraces and the outdoor space around The Lodge to create more places for our guests to dine or enjoy a drink al fresco.
  • To ensure we have enough space for all of our guests, our Tipsy Tea and Doggy Afternoon tea will be paw-sed (!) until the end of the year. But they will be back…
  • Our melt-in-the-mouth sliders will be available 7 days a week in the Bar and Lounge and will be served from 12pm – 9.30pm.
  • Hook will be open for dinner 7 nights a week and lunch on a Saturday and Sunday. To aid social distancing measures and to make sure we’re doing everything possible to protect our guests, unfortunately we’re not accepting any non-resident bookings until the beginning of next year.
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Our goal is to keep the true essence of our hotel and keep it a relaxed place to come and wind down whilst keeping peace of mind that we’re doing everything that we can to make it a safe place to stay.